Returns and Refund Policy
At AstromFlower, we prioritize our customers’ satisfaction. We’ve designed a clear and straightforward Return and Refund Policy to ensure your shopping experience is as smooth and hassle-free as possible.
15-Day Return and Refund Policy Guarantee
You have 15 calendar days from the date you receive your order to initiate a return or exchange. Unfortunately, we cannot accept any return or refund requests beyond this 15-day period.
Eligibility for Returns
To be eligible for a return or refund, your item must meet the following conditions:
- Condition: The item must be unused and in the same condition that you received it. It must be suitable for resale.
- Packaging: The item must be in its original packaging, and all tags, stickers, or seals must be intact.
- Proof of Purchase: You must provide the original purchase receipt or order confirmation email when requesting a return.
- Damaged/Defective Items: If you receive a damaged or defective item, you must notify us within 48 hours of delivery. We will take prompt action to resolve such issues.
Non-Returnable Items
Certain types of items are not eligible for return or refund. These may include:
- Personalized or custom-made items.
- Items with an expiry date within the 15-day return window.
- Digital products or downloadable software.
- Items with broken seals for hygiene or health protection reasons (e.g., personal care products).
- Items marked as “final sale” or special offers, unless they are damaged or defective.
Return Process
Please follow these steps to initiate a return:
- Contact Us: To request a return, please contact our Customer Service team at ‘astromflower@gmail.com’ or ‘+91 7797262590’, providing your order number and the reason for the return.
- Authorization: Our team will review your request. If it meets the policy’s criteria, we will provide you with a Return Authorization.
- Ship the Item: Once authorized, securely package the item and send it to the address we provide. Return shipping costs are generally borne by the customer, unless the item is defective or an incorrect delivery.
- Inspection: Upon receiving the returned item, we will inspect its condition. This process may take 2-3 business days.
Refund Process
Once your return is successfully inspected and approved, we will process your refund:
- Refunds will be issued to your original method of payment (e.g., credit card, debit card, bank transfer).
- Please allow 5-7 business days for the refund to appear in your account, as this depends on your bank or payment gateway.
- Shipping charges (if applicable) are non-refundable, unless the item is defective.
Contact Us
If you have any questions about our Return and Refund Policy, please do not hesitate to contact us:
- Email: astromflower@gmail.com
- Phone: +91 7797262590
- Business Hours: Sunday – Suterday [ 8:00 – 10:00 ] Indian Time
Important Note: This policy is a draft. It is strongly recommended that you consult with a legal professional before finalizing it for your AstromFlower company, especially to ensure compliance with e-commerce and consumer protection laws.